PointCentric connects with the technology providers, tools and partners furniture retailers already rely on, so adding a connection never means losing a system that already works for you.
Vendor catalogs, delivery routing, payments, financing, your website, your marketing — most furniture retailers already run several of these separately from their core system. When they don’t talk to each other, someone’s re-keying the same order twice, a website shows a product that’s already sold, or a review request never goes out. It’s not that the tools are bad. It’s that they’re on their own.
PointCentric extends your platform with connected solutions for product data, delivery, customer communication, financing, payments, websites, and marketing. Each connection reduces duplicate work and keeps information accurate — without asking you to give up a partner you already trust.
Connected Product Data and Showroom Technology
Automates the management of participating vendor catalogs — product details, pricing, specifications, images, costs, and discontinued items stay current without ongoing spreadsheet maintenance. Wonder’s digital catalog tools also let you display a larger assortment than your showroom floor can physically hold.
The advantage: Less catalog maintenance. More accurate product information. Greater confidence on the sales floor.
Catalog and EDI Integration
Brings La-Z-Boy product information directly into PointCentric — models, fabrics, leathers, options, and updates. New products are added and discontinued ones flagged without manual catalog work. The EDI integration also helps retailers exchange order information more efficiently.
The advantage: Faster product setup. More accurate ordering. Less manual maintenance.
Delivery Management and Route Optimization
Improves delivery planning, route efficiency, and customer communication. Retailers can optimize routes, monitor delivery activity, and give customers timely notifications and tracking — reducing manual planning, unnecessary miles, and missed deliveries.
The advantage: More efficient routes. Better visibility. A smoother delivery experience.
Customer Reviews and Reputation Management
Sends customers text-based requests for Google reviews, making it easy for satisfied customers to share their experience and helping your business stand out in search.
The advantage: More customer reviews. Greater online visibility. Stronger customer trust.
Integrated Card Processing
Connects payment processing directly with PointCentric so every transaction — card, mobile wallet, or contactless — ties back to the same order in your retail system, in the showroom or out at a warehouse sale with a mobile reader. Payments sync in real time, so records stay accurate without manual entry or a separate reconciliation step at close.
The advantage: Faster checkout. One accurate sales record — in the store or out of it. Fewer reconciliation headaches at close.
Consumer Financing Automation
Simplifies consumer financing by routing one customer application through a retailer’s preferred lending options, instead of separate applications per lender.
The advantage: One application. Less paperwork. More opportunities to close the sale.
Every connection should make running your store easier — not give your team another disconnected system to manage. The PointCentric Network brings essential retail tools together around one central platform, so information moves accurately from the showroom to inventory, purchasing, delivery, accounting, marketing, and the customer experience.