Support
A Direct Line From Us to You
In-house, U.S.-based support from people who know PointCentric inside and out — not a script, not an outsourced call center.
In-House, U.S.-Based Support
Real People, Not an Outsourced Script
Myriad answers your support questions directly from our offices in San Diego, instead of an outsourced center overseas. By keeping support and training in-house, you get your questions answered easily and quickly by our employees who know our products inside and out. If our team identifies a small glitch, we can quickly fix the issue. Top-priority issues requiring a programming fix are escalated and included in an upcoming patch or release.
Continuity, Not Repetition
We Remember Every Conversation
We keep track of each and every contact with you, so on subsequent calls, we know the exact issues we’ve previously discussed. Our logging system and personal interaction mean you don’t have to start at the beginning again. And our phone system delivers you directly to a support representative.
Response You Can Count On
When You Can Reach Us
Feel free to call during business hours, Monday through Friday. You can also email 24/7 and receive a response within 24 hours during the business week, and 1–2 business days when submitted on weekends. Emails are prioritized based on impact to operations. In the event of an urgent after-hours issue, we provide an emergency hotline to contact us directly.
A Working Relationship, Not a Closed Ticket
Beyond Go-Live, We Stay Your Partner
Our U.S.-based client services department offers an ongoing working relationship with each client, well past launch day.
Unlimited Support
Unlimited support through our toll-free number.
Best Practices
Additional help on best business practices.
On-Site Instruction
On-site instruction or specialized classes available.
Ongoing Training
Ongoing training through our staff and annual user’s conference.
More Than a Vendor
We're Not Here to Sell You Software and Disappear.
We go beyond transactions to become a true extension of your team — real human support, no bots, no scripts. We listen, we build, and we grow with you, because your long-term success is the point of the partnership, not a footnote to it.