Onboarding
Switching Your POS Shouldn't Feel Like a Gamble.
You know exactly what’s wrong with the system you have. Here’s exactly what happens when you transition to PointCentric — week by week, with a team doing the heavy lifting alongside you.
The Retailer's Challenge
The Devil You Know Still Feels Safer Than the One You Don't.
Most retailers who stay on a broken system aren’t happy with it — they’re just more afraid of what switching will cost them in time, disruption, and things going wrong mid-transition. That fear is reasonable. A POS change touches every department, and a bad one can stall a business for months. The answer isn’t pretending the switch is effortless. It’s showing you exactly what it involves, so there’s nothing left to imagine.
A Structured Path, Not a Leap of Faith
Every Step Mapped. Every Milestone Owned by Both of Us.
Our onboarding process is built around a shared commitment to a successful go-live in approximately 90 days — when both teams stay engaged, milestones are met, and retailers launch with confidence. Nothing about this process is left to guesswork on either side.
Your Roadmap
Six Phases. One Confident Launch.
Weeks 1–2Kickoff & Planning
We align on goals, timeline, and roles — establishing a strong foundation from day one.
Weeks 2–5Training & Workflow Review
Role-based training begins while workflows and operations are reviewed and aligned.
Weeks 3–6Data Preparation & Import
Your existing data is gathered, prepared, and imported into PointCentric — the most time-sensitive milestone.
Weeks 6–9Configuration & Testing
PointCentric is configured to your specifications and tested against real workflows before go-live.
Weeks 9–11Launch Preparation
Both teams confirm readiness — workflows, data, and team confidence validated before go-live.
Week 12+Launch Week & Beyond
Your go-live marks the start of a longer partnership — Myriad stays engaged with support, check-ins, and guidance.
The most time-sensitive milestone: start data gathering in Week 2. Early preparation protects the import milestone and keeps the overall launch schedule moving.
Learn more about our 90-Day Go-Live Program here.
The Questions Everyone Asks
Let's Answer the Real Questions Before You Have to Ask Them.
“Will we lose our data in the switch?”
No. Import templates are provided for every category — vendors, models, customer accounts, chart of accounts, and more — and Myriad guides you through each one before anything is imported.
“Will my team have time to actually learn this?”
Training is role-based and built around how your team already works — Sales, Admin, Accounting, and Warehouse each get sessions relevant to their job, not a generic manual to read on their own time.
“Will we be down for weeks figuring it out after we switch?”
No. Configuration and user acceptance testing happen against your real workflows before go-live — issues get found and fixed while you’re still on your current system, not after.
“What if something goes wrong during launch week?”
You get hands-on guidance and rapid-response support through launch week itself, followed by check-ins at 30, 60, and 90 days to keep things on track.
Clear Roles From Day One
Your List Is Short. Ours Isn't.
PointCentric Handles
- Opening your Training Environment and assigning a dedicated Myriad team
- Providing import templates and guiding every data migration
- Building and delivering role-based training for every department
- Configuring your Live Database and running testing before go-live
- Hands-on support through launch week and 30/60/90-day check-ins
Your Team
- Assigning one primary project contact
- Participating in training and workflow reviews
- Gathering existing data using the templates provided
- Reviewing and confirming configuration before launch
- Communicating early if something needs adjusting
What Makes a Launch Succeed
Three Readiness Pillars
Communication
Keeps milestones on track and prevents small issues from escalating.
Participation
Active involvement in training and testing builds confidence before go-live.
Preparation
Having the right data and decisions ready at the right time protects your go-live date.
Key Benefits
What You Gain
Better Visibility
Sales and inventory at a glance.
More Efficient Operations
Streamlined daily workflows.
Stronger Accountability
Clearer roles and reporting.
Faster Insights
Reporting and analytics ready at launch.
Stronger Decision-Making
Better visibility leads to better business decisions.
Long-Term Confidence
A technology partner invested in your growth.
The Partnership Continues
Your Go-Live Isn't the Finish Line. It's the Beginning.
Myriad doesn’t hand you software and disappear. We become a true extension of your team — real people, not scripts, invested in your growth well past launch day. The strongest implementations happen when both teams stay engaged, complete each milestone, and communicate early throughout the journey. That’s the partnership you’re actually signing up for.