Our Team
Furniture Retail Experts
Meet our Team
Our team is comprised of nothing but the best experts in the furniture retail industry. With decades of experience collectively under all of us, our team is committed to creating solutions that can work for your company’s present and future.
Carolyn began her career in the Home Furnishings industry working at Bullock’s, a Federated department store, in San Diego. She moved into the furniture retail management software business with a career at S.A. Levitz Retail Systems, which became GE Retail Systems (GERS). During her tenure at GERS, she worked with 100+ home furnishings retailers to implement their business system including TOP 100 companies such as The Brick, Seaman’s, Raymour & Flannigan’s and El Dorado Furniture.
Carolyn left GERS as the Executive of Client Services in 1990 to found Myriad Software with Russell Higgins. Myriad became the first company to offer a PC-based, network-based solution for furniture retailers, making both software and hardware more affordable to mid-size companies.
Myriad also was the first company in the retail home furnishings industry to bring colored screens to market, and was one of the first Windows-based products for furniture retailers. She continues to lead the company and ensures they offer the highest-quality products to retailers. In fact, Myriad just launched PointCentric™, one of the first complete, cloud-based retail management systems in the industry.
Carolyn continues to stay involved in the Home Furnishings with roles on the WithIt and ADL boards. She holds a degree in Business-Management from San Diego State University and is married with two children. Family, volunteering and travel are primary passions for her outside of business.
Eric has over two decades of home furnishings and software support and has been helping Myriad Software clients since 2004.
Before joining Myriad , Eric spent eight years in furniture retail with Homestead House Furniture. He started as a merchandising assistant, moved on to warehouse manager and then to operations manager. With experience in many aspects of the industry, he brings with him a wealth of knowledge in customer service, accounting, merchandising, warehouse, and especially inventory control.
It was only fitting for him to learn another aspect of the industry, software application support at Myriad. He has been instrumental in assisting Myriad clients and has now progressed to heading the development and operations department. This entails migrating clients from their current servers to Myriad’s Cloud Service and assisting with the preparation and implementation of the company’s new cloud-based system, PointCentric.
Kim’s role is director of support, leading Myriad Software’s application support department. She has more than three decades of experience in the home furnishings and software development industries. Prior to joining Myriad in 2002, she held positions such as division credit manager, quality assurance manager, implementation project manager and development operations manager. Kim has a proven track record in successful system implementations and customer support for home furnishings retailers.
Her business experience prior to joining Myriad includes five years of furniture retail experience with Levitz-owned Cousin’s Home Furnishings, and then quickly promoted to the company’s corporate headquarters as division credit manager.
This led to further promotions into Levitz’s software development company, S.A. Levitz Retail Systems, which ultimately transitioned to a 16-year tenure with GERS Retail Systems. Kim excels in customer service, system implementations and quality control of sales, inventory control, merchandising, warehousing and accounting.
Dominic acquired a Bachelor of Science in Information Systems from California State University. He has been developing enterprise software for over 10 years. During that time, he has been mastering his craft using Microsoft’s .NET software stack.
He has in-depth experience using agile software development practices and principles. Prior to joining Myriad, he helped develop and support Medicare software, restaurant POS software, and financial software. Dominic has been at Myriad for over 4 years and has gained an extensive amount of knowledge and understanding of the retail furniture industry.
Shannon Bethurum is Director of Training for Myriad Software. In her current role, Shannon educates both employees and clients on the use of Myriad’s next-generation progressive system, PointCentric®, and also overseas the training of new clients.
Shannon began her career at Myriad Software initially serving in an administrative and accounting role. In her prior experience, she spent 10 years as Director of Finance and Operations at a financial company. She holds Associate degrees in Business and Sociology.
Known for her open-mindedness and creative problem-solving, Shannon continuously focuses on finding solutions. She is a dynamic leader that brings a positive attitude and tireless energy to the workplace each day, motivating those around her to work at their best and achieve success.